Is your user experience in need of a refresh? We’ve summarised four of the core areas to focus on and how reviewing them will lead to a far better user experience for your customers.
Your end users are the life and blood of your business. They’re the drivers of your relationships, sales, income and end profit. Having a good user experience isn’t just a ‘nice to have’, it’s actually a critical requirement for any ambitious business to aspire to.
Understanding what your user experience is, and how it can be improved, is vital business knowledge. So, let’s dive in and find the areas you should be focusing on.
4 ways to enhance your user experience
Your ‘user experience’, refers to the ways your customers and prospects interact with your products and services.
A business with a good user experience will design its interface, processes and support teams to make the buying or engagement process as simple as possible. Your end users want to be able to find your products and/or services easily, understand the value they offer and buy these goods or services, hassle-free.
In the spirit of improving your user experience, it’s vital to constantly review and assess the way your business works. This helps you meet new customer needs and keep your user experience fresh.
Areas of your user experience to focus on can include:
1. Researching your users’ needs – think about conducting detailed user research to help you understand your target audience’s needs and preferences. With plenty of information and data about your users’ needs, you can make sure your user experience design aligns as closely as possible with their expectations.
2. Streamlining your navigation – if you streamline your online navigation and minimise the complexity, you make your end user’s life easier. By using intuitive interface design, clear information architecture and logical user flows you help to simplify the user’s journey. This gets them to the products and services they’re interested in, and does it fast, with minimal user interface frustrations.
3. Optimising your digital performance – getting the optimum performance from your website, solutions and apps is vital. Users want fast loading times and responsive interactions when browsing and using your digital services. By making loading times and responses as fast as possible, you create a frustration-free user experience – and that makes it far more likely that customers will buy your goods and services.
4. Gathering constant user feedback – it’s important to know what your end users think about your current user experience. Good practice means continuously gathering user feedback and analysing metrics for user performance and satisfaction levels. Armed with this goldmine of user data, you can upgrade your existing user experience design and bring about a process of continual improvement. It also helps you to tailor your user experience precisely to the needs of your audience, creating upgrades and new functionality that keeps customers happy.
Talk to us about improving your current user experience.
An external pair of eyes is helpful to improve your user experience. We can help you look for the opportunities to review, analyse and enhance your user experience for future success.
About Pathfinder Solutions
Pathfinder Solutions advisory team members have either owned or managed businesses, or are investors themselves, so we know first-hand the challenges you face in your world.
Sure we’re Accountants, but the best solutions in business come from focusing on more than just the numbers. Our real-world business experience delivers just that.